Shipping policy
Processing Time
All items are handmade and prepared with care.
- Ready-to-ship items typically ship within 2–5 business days.
- Custom or personalized items may require additional production time.
- Processing times may increase during holidays, market seasons, or periods of high order volume.
You will receive a shipping confirmation email with tracking information (when available) once your order has been shipped.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Package size and weight
- Delivery destination
- Selected shipping method
Delivery Times
Estimated delivery times begin after your order has been shipped:
- Newfoundland & Labrador: 2–7 business days
- Other Canadian provinces: 3–10 business days
- United States: 5–15 business days
- International destinations: Varies by location
Please note that delivery estimates are provided by the carrier and cannot be guaranteed.
Tracking
Tracking information will be provided for shipments where tracking is included with the selected shipping service.
Lost, Delayed, or Stolen Packages
Once a package has been handed over to the carrier, delivery is outside our control.
Pawtastic is not responsible for:
- Carrier delays
- Incorrect shipping addresses provided by the customer
- Lost or stolen packages marked as delivered
If your package appears lost, please contact the shipping carrier first. We will do our best to assist with tracking inquiries when possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
- The customer will be responsible for any additional shipping charges required to resend the package.
Local Pickup
When available, local pickup options may be offered at checkout. Customers selecting local pickup will be contacted when their order is ready.